Refining your approach to patient retention is key to business growth and long-term success. It's not enough to simply attract patients; we must work hard to keep them coming back and buying from US.

Building patient loyalty and driving repeat purchases is essential for maintaining a thriving, sustainable practice. Every team member plays a crucial role in capturing patients' trust and fostering lasting relationships. This training will guide each team member in learning how to positively influence patient retention, encourage service and product purchases, and uphold the compassionate culture that defines your practice.

Program Topics

• Why capturing patients is important for the clinic, team and patients
• How can you be patient focused with every interaction
• Asking the right questions the right way
• Ensuring everyone is on the same team with the same goal
• The hand off:  
  • Why it’s important
  • How to do it effectively with a patient focus
• Uncovering how each area of the practice can impact patient retention
  • Front desk
  • Pretesting
  • Contact Lens Instructors
  • Doctors
  • Gallery
• Reviewing skills that apply to each role in the office
• Presenting solutions
• Addressing concerns and objections
• Closing the sale

Activity: At the end of each section for each role, an action plan will be developed to record new learnings and assist in implementation

Time Commitment

3-hours

Audience

Everyone! This training is designed to be most effective when everyone in the practice participates, no matter their role.

Cost

Costs are now included in your Eye Recommend membership. 

To schedule the Capture Your Patients training in your office please contact your Learning & Development Trainer at training@eyerecommend.ca

*Please note, to maximize the effect of the training and encourage optimum retention of the information learned, those attending the training must be exclusively participating in the workshop or the office must be closed if the whole team is included.