Patient retention in today's optometric practice continues to be an ongoing focus. The patient is exposed to mass media marketing on a daily basis from every medium of eye care.

This session will outline why patient service is the key competitive advantage and how creating an exceptional experience will instill patient engagement and satisfaction. Stand out from the crowd today and tomorrow!

Program Topics

• Why do patients leave our practices?
• Everyday service experiences.
• What our patients expect of us.
• What makes great customer service?
• Creating ambassadors.           
• What does just one bad experience cost?
• The basic rules of service.
• Seven steps to success.
• Give them a reason to return.
• Thank them!
• Create your office Service Standards together as a team.       

Time Commitment

2.5-hours

Audience

All staff in the office, no matter the role or experience level.

Cost

Costs are now included in your Eye Recommend membership. 

For any questions, please contact your trainer or email training@eyerecommend.ca