Lens & Coating Warranty

1. 120-day Satisfaction Guarantee - Replacement at no charge* (doctor changes, nonadapts, measurement changes).
   * Redos on the same product will be invoiced at no charge.
   * For product exchanges resulting in a price difference, the replacement order will be charged in full and a credit applied to the original order.
2. 30-day Rx Order Cancellations – If before processing, no charges incurred. If processing has begun and within 30 days, practice will be billed at 50% of the full invoice value.
3. 2-Year Lens Manufacturer & AR Coating Defects Warranty - Under normal patient use and care.

Warranty Process

1. Re-order the redo through the online ordering system and provide the original invoice number or contact the lab to begin the warranty process.
2. There is no need to return** the lenses and wait for the credit on warranty claims.
   ** Issues related to AR coatings and manufacturer defects require the lenses to be sent back to the lab to receive the credit.
   ** Replacement for AR coatings and manufacturer defects will be with the exact same product, coating, frame and Rx as the original order, after the 120-day satisfaction guarantee period has ended.

Process Times & Delivery

• No shipping charges.
• 5 work days for ‘uncut’ orders.
• ‘Edge & Assembly’ and ‘Drill Mount’ orders add 1 additional day from date of frame arrival at the lab.
• GUARANTEED PROCESS TIMES***:
  • 5 business days or more = 50% credit on the invoice to the practice.
  • 8 business days or more = 100% credit on the invoice to the practice.
    ***Note that the guaranteed process times do not apply to the following exceptions: 1.74 material, tint, wrap, mirrors, Rx outside of the published range (e.g. high prism).
    ***For edged and mounted orders, the clock starts when the frames are received at the lab. For uncut lens orders the clock starts when the order is placed. Call ZEISS customer service within 14 days to submit a late fee claim.

Easy Ordering through ER Advantage, powered by WINK

• Fast, easy and convenient. Sign up today at no cost through www.eradvantage.ca.

Second Pair Program

• Patients have 30 days to qualify for the second pair discount. 50% discount is on the net cost of the lower priced pair.

Need help?
Contact your Eye Recommend Business Coach, or reach out to the ZEISS lab at 1-800-268-6489.