In the dynamic world of optometry, delivering eyewear goes beyond merely handing over a pair of glasses to their new owner.

It is about delivering a memorable experience that delights your patients and builds long-term loyalty. We must create consistent, exceptional experiences from start to finish.  This training program is designed to help your team transform routine transactions into moments of joy and satisfaction for every patient, every time.

Part 1 – Preparation is Key

• Notes in patient files
• Product inspection
• Inspection checklist

Part 2 – Communication

• Are all of their ordered products here?
• What to include in the communication
• How can you make your communications stand out from the noise?
  • Activity: Review your scripting – Voicemail/ Email/ SMS

Part 3 – Seven Steps to a Memorable Delivery

• Create excitement
  • Activity: Elevate the handoff when patients arrive for the delivery
• Presentation is everything
• Review, reaffirm and educate
• Adjustments
• Recover well
  • Activity: What challenges have you had when patients pick up their glasses?
• Aftercare and Warranty
• Thank You
  • Activity: Putting it all together

Time Commitment

3-hours

Audience

This session is geared for dispensers at all skill levels. While some experience can be beneficial, it is not a prerequisite.  This training is perfect for those team members who have completed the Essentials Skills webinars and/or Bootcamp offering an opportunity to build on their learnings. Additionally, it's an excellent refresher for those with more experience.

Cost

Costs are now included in your Eye Recommend membership. 

To schedule the Elevate Your Eyewear Delivery training in your office, please contact your Learning & Development Trainer at training@eyerecommend.ca.

*Please note, to maximize the effect of the training and encourage optimum retention of the information learned, those attending the training must be exclusively participating in the workshop or the office must be closed if all team members are included.