While some people think objections mean someone is looking for an excuse NOT to buy from you, the truth is that objections are an opportunity.

Objections should be welcomed and appreciated.  It means someone wants to know more about WHY they should buy from you, they just don’t know how to ask the right questions.

Discover a 4-step formula you can apply to any objection that will make you more comfortable and feel better prepared to not only overcome objections but actually embrace them.  Objections don’t mean NO - objections are only opportunities to provide clarification and to educate.

This training session will give you the tools to face and embrace those objections instead of being stopped in your tracks. We owe it to our patients to acknowledge and listen to any objections or concerns they may have so that we can better understand them and fulfill all their needs.

Program Topics

• Change your mindset – objections are a good thing!
• Determine your most common objections
• Common missteps with objections
• The four steps to embracing any objection successfully
• Let’s practice them!
• How to help those who are just not engaged with you
• A few more questions to ask to make sure you’ve covered everything
• Next steps

Time Commitment

2.5-hours

Audience

This session is great for everyone in the office, no matter their skill level or position.  We all get objections in the office that we must learn to embrace effectively. 

Cost

Costs are now included in your Eye Recommend membership. 

For any questions, please contact your Trainer or email training@eyerecommend.ca