Mystery Shops show booking of appointments by phone consistently rate lowest in the patient’s experience. Reception is the gateway to your practice therefore training in this area is crucial.

This session provides the unique training needed for any staff member to work effectively at the front desk while providing every patient with personalized care. Creating an amazing patient experience from the moment they step in the door makes you memorable and sets the tone for the rest of their visit. This workshop is a must for new and experienced staff.

Program Topics

• The importance of proper triage.
• Trust your knowledge.
• Giving your patients the red carpet treatment.
• Thank your patients.
• Greeting your patients on the phone.
• Manners count and wording is important.
• The most common questions.
• Managing appointments.
• Waiting room management.
• Starting the sales process.
• Dealing with difficult patients.

Time Commitment

3-hours

Audience

Front Desk staff, or anyone that greets patients or answers phones.

Cost

Costs are included in your Eye Recommend membership. 

For any questions, please contact your Trainer or email training@eyerecommend.ca