This session will go through the basics of working at the front desk of a busy optometric office.
The Front Desk is crucial to creating a good first impression for each patient and establishing the start of a great experience. We will review topics such as greeting and welcoming your patients, effective patient communication, telephone skills, and helping reactionary patients.
Training Details
Audience
This session is designed for those who are new in your office as well as more experienced staff who would like a refresher so everyone is on the same page.
Requirements to Participate
- Have access to a computer or tablet with internet access
- Be able to connect to audio with either headphones/speakers and microphone or be able to phone in (this is the better option if you have an older computer and/or slow internet speed)
Time Commitment
2-hours
Training Resources
Note: To help attendees retain the information and create value around the training session, there will be a homework quiz to be completed after this session. To obtain the answers to the quiz please contact your Trainer or training@eyerecommend.ca.
Video On-Demand Access
To view the recorded versions of the Essentials Series webinars, please visit Eye Recommend Academy.