For 2026 events, Eye Recommend will be enacting a new events policy.
With the growing membership, more spots for training and events are at an increased demand, and we do our best to accommodate. This new policy is to ensure that cancellations occur in a timely manner in order maximize attendance with those on the waitlist.
Please ensure you read the new policy carefully below. If you have any questions, please direct them to events@eyerecommend.ca
Bootcamps, Regional Trainings, Leadership Development & OD Business
- $250 fee after cancellation deadline till first day of the event
- $500 fee for no shows to the event
- $50 per name change from 72 hours till day of the event (Bootcamps)
- $50 per name change from 7 days prior till day of the event (Regional Training, Manager Development, OD Business)
In-Office Trainings (IOTs)
- Please notify your Trainer at least 7 days prior to the training for cancellations
- $250 fee for any cancellations made 72 hours or less before the training
- In the event of sickness or other special circumstances, and another team member(s) cannot be substituted for the training, your Trainer will work with you to reschedule.
NTEs & Leadership Summit
- $500 fee after cancellation deadline till first day of the event
- $1000 fee for no shows to the event
- $50 per name change from 14 days prior till day of the event
Ticketed Events (Myopia Summit, Dry Eye Summit, etc.)
Cancellations within 24 hours of purchase are entitled to a full refund. Cancellations after 24 hours until the registration close date are entitled to a 50% refund. There is no refund after the close date. Tickets are not transferrable.
Cancellations due to Extenuating Circumstances
For ER Events Only - If there is a situation where someone has fallen ill, has a family emergency or has a team member leave, the member practice will be given the opportunity to find someone to take their spot from within their clinic or company. If they are unable to do so and Eye Recommend is running a waitlist for the event, we will do our due diligence to offer their spot to someone else. However, if neither of these result in a resolution, the member practice will be charged the penalty.