There are many costs to the remakes that happen in every office; time, money and, most importantly, patient satisfaction and confidence in your expertise.

We will look at the most common remakes and discover ways to decrease them. It takes time, commitment and teamwork to make remakes shrink in our practices. While we can’t be perfect, getting things done right the first time shows we are the experts and inspires trust and loyalty in our patients. 

Your commitment to decreasing remakes will not only provide an amazing experience for your patients, but it will also motivate them to tell all their friends and family about you. Let us give you the tools to help create satisfied patients and improve LOYALTY by making things right the first time.

Program Topics

• What is the average remake rate?
• The effects of remakes on the office and the patient.
• What are the most common reasons for remakes?
• Remake tracking - you can fix what you track.
• Methods on how to reduce remakes.
• Creating a plan to reduce remakes for the office.

Time Commitment

3-hours

Audience

All dispensing staff can benefit from this training – no matter their experience level.

Program Preparation

Knowing your remake rate with your labs is beneficial but not a requirement. 

Cost

Costs are now included in your Eye Recommend membership. 

For any questions please contact your Trainer or email training@eyerecommend.ca