Everyone loves it when they hear, ‘We have to talk.’  What is your first instinct when you hear those words?  Why do we avoid those difficult conversations?  What are we afraid of? 

We all have to have hard conversations that we dread with patients and coworkers. How you approach those conversations can make them constructive or catastrophic. Being prepared takes the emotion out of those conversations and makes them productive on both sides. Learn valuable, easy tips to help make those conversations less scary. 

These are the most important conversations we’ll have, so developing skills to make them positive is crucial to your success. Let’s work together to share best practices to help make those conversations easier for everyone.

Program Topics

• Why the hard conversations are THE most important ones.
• Five common missteps.
• How to begin the tough conversations.
• Six easy steps to help you through the hard conversations.
• Break out groups to put your new knowledge into action.
• How to prepare when that tough talk is aimed at you.
• Practice!

Time Commitment

3-hours

Audience

This is a whole office training session – everyone should attend.

Cost

Costs are now included in your Eye Recommend membership. 

For any questions please contact your Trainer or email training@eyerecommend.ca