Working together in all areas of your practice can be challenging but it is essential for good team dynamic and patient experience. 

This training works through how to get out of your own ‘silo’ in order to better help the other ‘silos’ in the office be more effective. A lively discussion around what each area (ODs, front desk, gallery, lab, etc.) needs help with to be better and how each area can help the other silos.

This will generate good conversation around how things are done now and how they can be improved. Working together in the office determines the happiness of the team and the experience of the patients that walk in every day. Communication is essential to the success of the practice and your every day challenges. Let’s work together with this fun training to improve the effectiveness of your team today!

Program Topics

The Marshmallow Challenge

• A fun way to inspire some friendly competition
• Debrief how each team worked together
• Define successes and how to improve

Communication

• The who, what, where, why, when and how communication takes place
• How do your internal teams communicate now?
  • What are some of the challenges?
  • What can we change to make it better?
• Asking vs. assuming
  • What holds us back?
• Each ‘silo’ will work together to come up with two ways to:
  • Help those in other silos
  • Ask for help from the other silos

Teamwork Pledge Board

• You will create a board that will be hung in the staff room (or where everyone can see it) that defines what teamwork looks like to your team
• You will add to it daily when a team member demonstrates one of the qualities of teamwork.

Time Commitment

2-hours

Audience

This session is designed as a whole office session and will engage everyone in the office, no matter their role or experience level. 

Cost

Costs are now included in your Eye Recommend membership. 

For any questions please contact your Trainer or email training@eyerecommend.ca